• Regularly provide products and services that meet all national and international standards, technical specifications and customer requirements in relation to performance, quality, reliability and safety.
• Constant and continuous work of conceiving and designing innovative products, useful to the market and therefore recognized as successful by the end users who will operate with these products, thus giving our commercial partners effective tools to build a solid and successful future together with us.
• Maintain and improve the company's image towards all customers and Stakeholders while minimizing costs.
• Conduct its activities in full compliance with current laws, operating in such a way as to promote the health and safety of employees and all people directly and/or indirectly involved in the activity.
THE ACHIEVEMENT OF THIS POLICY IS BASED ON:
• An efficient Quality management system and effective that meets the requirements of the UNI EN ISO 9001:2015 standard.
• Process approach in order to plan, control and constantly improve the activities and resources for their implementation.
• Defect prevention and continuous improvement.
• Identification, analysis and monitoring of the internal and external context in which the Company operates.
• Considerable knowledge, experience, and awareness of the product within the Company.
• Full knowledge and involvement of all personnel in relation to the improvement and development objectives established by the Management of GOVONI srl.
• Guarantee that all employees operate safely, in full compliance with current laws and company standards, identifying risks and preventing accidents.
• Promotion of “risk based thinking” at all company levels, to evaluate and treat the risks associated with processes and identify opportunities/threats.
• Consider our Suppliers as partners to share with them our needs and expectations and the expectations of our Customers.
In light of the above, the OBJECTIVES that GOVONI Srl sets itself can be summarized as:
• customer satisfaction, both in terms of the quality of the products supplied and the efficiency of the service;
• implementation of the pre-established production plans;
• reduction of the risks of not achieving the expected results;
• continuous improvement of the working environment understood both in terms of hygienic and environmental conditions, and in terms of safety.
The verification of the achievement of the aforementioned objectives is carried out by means of INDICATORS, some of which are:
• achievement of pre-established commercial budgets;
• number of customer complaints;
• number of orders processed in compliance with the delivery times agreed with customers;
• value of warehouse adequate to satisfy the orders received in the shortest possible time;
• number of new projects completed;
• efficiency of systems/machinery, expressed as the number of operating hours per number of available hours;
• quantity of waste and non-compliant product in relation to the total quantities produced;
• number of supplier non-conformities;
• reliability of supplier deliveries.
For each of these indicators, from year to year, the Management will establish “TARGETS” whose achievement requires continuous, incessant improvement of the Quality System understood in the broadest sense of “Company System”.
In this context, the assessment of the effects of climate change has been undertaken by the organization, which although not impacted by any serious effects, is evaluating to promote the identification and reduction of waste in business processes.
We are working to obtain a more accurate production, minimizing errors and increasing customer satisfaction;
Conducting internal audits that evaluate ISO 9001 compliance allows us to evaluate possible improvement activities in the fulfillments and objectives that we have set ourselves.
Use the continuous improvement cycle, the Deming cycle (Plan – Do – Check – Act, PDCA) to identify improvement opportunities and continuously improve our performance. This iterative approach is essential to keep the company at the forefront;
The Management of GOVONI Srl is also committed to providing the resources necessary to maintain the Quality management system and to ensuring that all personnel are fully aware of the objectives declared by the Company and have, through specific training and education, the skills to achieve these objectives.
